One user wrote on Facebook that she’s been asking My AI for homework help. Some teens say they have opted to pay the $3.99 Snapchat+ fee to turn off the tool before promptly canceling the service. It’s not possible to remove My AI from chat feeds, however, unless a user subscribes to its monthly premium service, Snapchat+. The company also said that similar to its other tools, users don’t have to interact with My AI if they don’t want to. Snapchat told CNN it continues to improve My AI based on community feedback and is working to establish more guardrails to keep its users safe. “I snapped a picture … and it said ‘nice shoes’ and asked who the people in the photo,” a Snapchat user wrote on Facebook. Other users shared concerns about how the tool understands, interacts with and collects information from photos. When she sent the recorded song back, she said the chatbot denied its involvement with the reply: “I’m sorry, but as an AI language model, I don’t write songs.” Ariel called the exchange “creepy.” In another TikTok video with more than 1.5 million views, a user named Ariel recorded a song with an intro, chorus and piano chords written by My AI about what it’s like to be a chatbot. After the user lightened the conversation, he said the chatbot accurately revealed he lived in Colorado. One user called his interaction “terrifying” after he said it lied about not knowing where the user was located. In the days since its formal launch, Snapchat users have been vocal about their concerns. In a blog post last week, the company said: “My AI is far from perfect but we’ve made a lot of progress.” “Although Snap concedes My AI is ‘experimental,’ it has nevertheless rushed to enroll American kids and adolescents in its social experiment.” “These examples would be disturbing for any social media platform, but they are especially troubling for Snapchat, which almost 60 percent of American teenagers use,” Bennet wrote. In particular, he cited reports that it can provide kids with suggestions for how to lie to their parents. Michael Bennet raised concerns about the interactions the chatbot was having with younger users. In a letter to the CEOs of Snap and other tech companies last month, weeks after My AI was released to Snap’s subscription customers, Democratic Sen. Almost overnight, Snapchat has forced some families and lawmakers to reckon with questions that may have seemed theoretical only months ago. Snapchat was an early launch partner when OpenAI opened up access to ChatGPT to third-party businesses, with many more expected to follow. While some may find value in the tool, the mixed reactions hint at the risks companies face in rolling out new generative AI technology to their products, and particularly in products like Snapchat, whose users skew younger. The new tool is facing backlash not only from parents but also from some Snapchat users who are bombarding the app with bad reviews in the app store and criticisms on social media over privacy concerns, “creepy” exchanges and an inability to remove the feature from their chat feed unless they pay for a premium subscription. “I just think there is a really clear line is crossing.” “I don’t think I’m prepared to know how to teach my kid how to emotionally separate humans and machines when they essentially look the same from her point of view,” Lee said. It also may be less clear you’re talking to a computer. The net effect is that conversing with Snapchat’s chatbot may feel less transactional than visiting ChatGPT’s website. But Snapchat’s version has some key differences: Users can customize the chatbot’s name, design a custom Bitmoji avatar for it, and bring it into conversations with friends. The feature is powered by the viral AI chatbot tool ChatGPT – and like ChatGPT, it can offer recommendations, answer questions and converse with users. She worries about how My AI presents itself to young users like her daughter on Snapchat. “It’s a temporary solution until I know more about it and can set some healthy boundaries and guidelines,” said Lee, who works at a software company. Less than a few hours after Snapchat rolled out its My AI chatbot to all users last week, Lyndsi Lee, a mother from East Prairie, Missouri, told her 13-year-old daughter to stay away from the feature.
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